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Director of Customer Service - State Farm Agent Team Member

Full Time in Portland - OR

Benefits
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
  • Training & development
You May Be a Great Fit as a Director of Customer Service at McPhee State Farm if
  • You’re the person people call first when life goes sideways - calm, steady, and ready to help.
  • You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
  • You’re a natural relationship-builder who earns trust quickly and keeps it.
  • You listen first, then guide, making customers feel understood while confidently recommending solutions.
  • You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address 10725 SW Barbur, Porland 97219
At McPhee Insurance, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. The role supports team coordination, quality assurance, and process improvement.
Responsibilities
  • Lead and manage daily customer service operations.
  • Train and support team members to achieve service standards.
  • Monitor performance metrics and identify areas for improvement.
  • Coordinate communication between team members and customers.
  • Assist with policy inquiries, billing coordination, and issue resolution.
Qualifications
  • Leadership or supervisory experience preferred.
  • Strong communication and time management skills.
  • Ability to motivate and support team development.
  • Must meet applicable state licensing requirements.
Compensation $50,000.00 - $65,000.00 per year
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

  • Make a difference in your community every day.

  • Gain confidence and grow your dream career.

  • Earn benefits and rewards that are second to none